How P4D Enhanced Their Revenue Management Processes
April 8, 2025
Use algorithms to process the image and extract important features from it
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Use machine learning to classify the image into different categories
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Filter the images based on a variety of criteria, such as color, texture, and keywords
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Automatically group similar images together and apply a common label across them
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Convert the extracted features into a vector representation of the image
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Overcoming Challenges in Financial Focus and RCM Transition
Headquarters: Texas
DSO Size: 37 locations throughout the U.S.
When P4D’s Keith Miller and Shawna Borchelt first joined the organization they relied solely on production numbers for financial decisions, which often resulted in inflated figures and hindered collection efforts. Recognizing the need for a more precise approach, P4D aimed to shift its financial focus to collections.
This transition required meticulous line item accounting, a time-consuming and precise process. Additionally, P4D had been collaborating with an external vendor for Revenue Cycle Management (RCM) operations, but the partnership did not meet expectations, leading to an abrupt end of the relationship.
Shawna faced a challenging task: bringing RCM operations back in-house within just two weeks. Acting swiftly, she acquired a project management tool, hired staff, and established internal processes to handle the transition.
InsideDesk was one of the best technologies we implemented last year, and things continue to improve.
– Keith Miller, CEO and President of P4D
Tech-Driven Turnaround
Before partnering with InsideDesk, Shawna faced a tough year due to the dental field’s slow technological progress, adding to her job’s difficulty. However, after implementing a project management tool and stabilizing operations internally, she decided to try InsideDesk. Impressed after tests in five locations, Shawna swiftly saw the partnership’s potential, swiftly onboarding most locations within three weeks of their eight-week trial.
Ultimately, P4D’s collaboration with InsideDesk streamlined operations and easing the transition and enabling a shift from production to collections.
This move enhanced financial tracking and collection efficiency, setting the stage for future growth and operational excellence. Notably, one practice doubled its collections within the initial month of collaboration, underscoring the partnership’s substantial impact on P4D’s operations.
Revolutionizing RCM for Future Success
InsideDesk provides comprehensive visibility, allowing access to critical data and eliminating the need to navigate different systems.
Shawna highlighted the platform’s capacity to present data clearly, leaving no room for misinterpretation of financial metrics. This clarity fosters accountability within the organization, allowing Shawna to monitor her team’s performance effectively and ensure adherence to protocols.
The InsideDesk reporting feature has streamlined processes at P4D, providing comprehensive insights into operations and facilitating efficient decision-making. Shawna shared with InsideDesk that “there are no gray areas; everything is presented with clarity, allowing me to operate with confidence and certainty.”
In summary, InsideDesk’s implementation marks a pivotal change in P4D’s Revenue Cycle Management (RCM), transitioning from gross to net figures, enhancing transparency and accuracy in financial understanding. This shift empowers informed decision-making, in line with P4D’s values of integrity and excellence. InsideDesk revolutionizes P4D’s revenue management, paving the way for sustained success.
Client Results
- Reduced days sales outstanding by 10, accelerating Accounts Receivable turnover.
- Achieved a 10% decrease in accounts receivable aged over 90 days, improving cash flow management.
- Increased Net Collection Rate (NCR) by 4%, enhancing efficiency in collections compared to production.
- Achieved a significant 15% increase in clean claim rate, minimizing follow-up work on claims.
- Improved claim yield by 4%, leading to higher average collections on submitted claims.
