You solved half the battle…being able to automate EOB collection accurately and provide the claim status
I think it’s awesome not only from a workflow standpoint, but an efficient one for my staff too. It’s always easier when you put things in one place, and you don’t have to jump around into a million different portals.
I look at three things when I have a problem to solve in our business… people, process, and technology
I think our processes were pretty good, but to support that requires resources. Those resources are either good people or technology. We’re trying not to add more people, and so the technology solution we’ve been looking for seems to sit within InsideDesk.
InsideDesk has been a lifesaver for our organization.
We are finally able to see staff productivity and ensure the team is focused on the right claims. InsideDesk’s technology saves time on the AR follow-up side through the payer integrations. The team at InsideDesk are excellent partners!