2026 DSO Revenue Cycle Management Benchmark Report

RCM Is Now an Executive Priority

Dental Service Organizations (DSOs) face mounting pressure to collect faster, reduce aging Accounts Receivable (AR), and modernize through automation and analytics. InsideDesk surveyed RCM leaders across DSOs of all sizes to benchmark the metrics, challenges, and investment priorities defining dental RCM in 2026. Whether you manage 10 locations or hundreds, this report gives you the data to measure your performance and decide where to invest next.

RCM Is Now an Executive Priority

Revenue cycle performance has a direct impact on cash flow, profitably, and the future of your organization.

What's Inside the Report

Improve cash flow

Collect faster and reduce days in A/R to strengthen cash flow and liquidity.

Increase profitability

Reduce AR90+ and write-offs to improve margins and maximize collections.

Reduce AR90+

Identify leakages and fix systemic issues driving aged receivables.

Improve operational efficiency

Streamline workflows and automate manual processes to increase productivity.

Make better investment decisions

Benchmark performance and prioritize technology that drives ROI.

What's Inside the Report

This benchmark report covers the full spectrum of dental revenue cycle operations, organized into actionable sections:

DSO Profile and Demographics - Who participated: roles, org structure, and size distribution.

Operational Challenges - How DSOs rank their biggest RCM obstacles, from denial management to data visibility.

Strategic Priorities - Where leaders are focused: collections, aging debt, efficiency, and new technology.

Investment Outlook - Where budgets are headed in the next 12 months.

Year-over-Year Progress - How 2025 RCM strategies improved compared to 2024.

Key Performance Indicators - Which financial metrics matter most, including AR 90+, collection days, and denial rates.

Collection Speed and AR Aging - Days to collect and AR 90+ exposure benchmarked against peers.

Technology and Automation - Where DSOs use technology today and where gaps remain.

Trusted by leading DSOs to improve collections, reduce AR90+, and drive measurable results.

InsideDesk delivers data-driven insights and solutions that help DSO leaders achieve stronger cash flow and financial visibility.

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